Housekeeping Department Manager

3 weeks ago

Toronto, Ontario, Canada Silver Hotel Group Full time

About the Role:

As a Housekeeping Manager at Union Hotel, you will be responsible for leading our housekeeping team in providing exceptional cleanliness and sanitation protocols. The successful candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering a superior guest experience.

Key Responsibilities:

  • Manage the day-to-day activities of the Housekeeping team.
  • Enforce hotels standards, policies, and procedures to the Housekeeping team.
  • Be a department leader who motivates and mentors all housekeeping team members.
  • Ascertain staff training needs and provide such training.
  • Manage departmental budget and expenses.
  • Lead the Health and Safety efforts of the property, ensuring all WHIMIS, WSIB, OHSA, and joint health and safety procedures are followed in the housekeeping department.
  • Operate well under pressure while exercising good judgments and focusing attention on details.
  • Maintain confidentiality of hotel guests and pertinent hotel information.
  • Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department.
  • Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections.
  • Develops and maintains a deep cleaning schedule and room cleanliness program.
  • Inspects or delegates inspections of all guestrooms cleaned by room attendants.
  • Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
  • Ensures final inspection of all housekeeping-related duties performed by the housekeeping team.
  • Initiates new procedures to increase the efficiency of labor and safe chemical and equipment use.
  • May serve as "manager on duty" as required.

Requirements:

  • 2 + years of managerial experience in housekeeping in a Hotel or related industry.
  • Post-secondary degree/diploma in Tourism or Hospitality is an asset.
  • Strong verbal and written communication skills.
  • Excellent organizational, technical, analytical, and problem-solving skills.
  • Able to think clearly in pressure situations, exercise good judgment, and focus attention on details.
  • Is able to endure an abundance of physical movements in the performance of job duties.
  • Working knowledge of Microsoft Word and Excel.
  • Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members.
  • Experience in financial management for a housekeeping department is an asset.
  • Experience working in a unionized environment will be considered an asset.
  • A positive attitude is a must.
  • Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.

Why Join Us:

  • Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown.
  • We strive to lift up our team members through professional development, mentorship, leadership training and educational support.
  • Recognition, awards and leadership training will support unlimited career potential and opportunities to grow and shine.
  • We are a warm environment where diversity is valued, and individual aspirations are fulfilled.

About Our Culture:

  • We are a family-owned Canadian hotel investment, development, and management company.
  • Our core values are Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.
  • We are committed to delivering exceptional experiences by living our core values.

Equal Opportunity Employer:

Union Hotel is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

We Welcome Applications:

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