Housekeeping Department Manager

4 weeks ago


Toronto, Ontario, Canada Silver Hotel Group Full time

Housekeeping Supervisor Job Description

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Silver Hotel Group. The successful candidate will be responsible for assisting the Executive Housekeeper in directing and maintaining the housekeeping department to ensure the clean, orderly, and attractive conditions of the hotel.

Key Responsibilities

  • Enforce hotel standards, policies, and procedures to assigned staff;
  • Assist the Executive Housekeeper to prioritize and organize work assignments; delegate work in the absence of the Head Housekeeper;
  • Assist in the motivation, direction, and performance of assigned staff to maintain a cohesive team;
  • Maintain confidentiality of hotel guest and hotel information;
  • Ensure security of guest room access and hotel property;
  • Maintain room quality based on hotel objectives;
  • Assist in the implementation of the deep cleaning schedule;
  • Assist with room and common-area inspections to ensure room attendants' accuracy;
  • Maintains and assists in upholding proper standards and procedures for clean and safe working conditions in the housekeeping department;
  • Assist Executive Housekeeper to maintain compliance with Ontario Health & Safety Act and other relevant legislation.

Requirements

  • Ability to handle high-pressure situations;
  • Exercises good judgment and able to make quick, sound decisions;
  • Pays attention to detail;
  • Able to maintain confidentiality of hotel guest and hotel information;
  • Commitment to guest satisfaction;
  • Computer literate & MS Office proficient;
  • Strong written and verbal communication skills;
  • Able to work cohesively and responsibility as part of a small team;
  • Previous hotel housekeeping experience;
  • Excellent leadership, interpersonal, and communication skills;
  • Previous housekeeping experience, preferably in a hotel environment;
  • Organizational, planning skills and the ability to prioritize;
  • Positive attitude is a must;
  • Must be available to work flexible as required by management.

About Novotel Toronto Centre

Novotel Toronto Centre is a newly renovated hotel located in the historic district of Old Town Toronto. The hotel offers a variety of services that make any stay exceptional with a true European touch. The hotel is minutes from Toronto's major attractions, theatre and concert facilities, Harbourfront, and a myriad of shopping and dining options.



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