Technical Implementation Specialist
1 week ago
As a key member of our Implementation team, you will play a crucial role in delivering exceptional customer experiences through seamless implementation and onboarding of Global Relay's Compliance product suite.
Key Responsibilities:
- Implement and onboard global customers onto Global Relay's product suite, navigating technical challenges and providing excellent customer service.
- Actively contribute to the Implementation team's knowledge base and learning.
- Collaborate with the Sales team to assist with pre-sales, POCs, and provide technical expertise as required.
- Submit and maintain ownership of issues to internal support, DevOps, and Product teams to resolve technical issues encountered during implementation.
Requirements:
- 1-3 years of experience in SaaS implementation, configuration, and setup or equivalent.
- General understanding of domains, networking principles, message flow, and email protocols.
- Excellent interpersonal and communication skills with top-drawer telephone and email etiquette.
- Ability to work on several projects concurrently with high attention to detail.
- Microsoft 365 & Hosted Exchange, G Suite experience is a strong asset.
- Experience with Salesforce CRM and Confluence is desirable.
About Global Relay:
Global Relay is a leading provider of Compliance and Risk Management solutions for the financial services industry.
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