Technical Implementation Specialist

1 week ago

Vancouver, British Columbia, Canada GlobalRelay Full time
Implementation Specialist

As a key member of our Implementation team, you will play a crucial role in delivering exceptional customer experiences through seamless implementation and onboarding of Global Relay's Compliance product suite.

Key Responsibilities:

  • Implement and onboard global customers onto Global Relay's product suite, navigating technical challenges and providing excellent customer service.
  • Actively contribute to the Implementation team's knowledge base and learning.
  • Collaborate with the Sales team to assist with pre-sales, POCs, and provide technical expertise as required.
  • Submit and maintain ownership of issues to internal support, DevOps, and Product teams to resolve technical issues encountered during implementation.

Requirements:

  • 1-3 years of experience in SaaS implementation, configuration, and setup or equivalent.
  • General understanding of domains, networking principles, message flow, and email protocols.
  • Excellent interpersonal and communication skills with top-drawer telephone and email etiquette.
  • Ability to work on several projects concurrently with high attention to detail.
  • Microsoft 365 & Hosted Exchange, G Suite experience is a strong asset.
  • Experience with Salesforce CRM and Confluence is desirable.

About Global Relay:

Global Relay is a leading provider of cloud-based compliance solutions. Our team is passionate about delivering exceptional customer experiences and driving innovation in the industry.

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