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Claims Manager, Accident Benefits Technical Services Specialist
2 months ago
About the Role
This is a leadership position within the Accident Benefits Technical Services team at Intact. As a Claims Manager, you will be responsible for providing technical expertise and leading a diverse team of Technical Consultants. The team has a significant impact on the Claims operation and is responsible for overseeing the largest dollar impact on Accident Benefit claims.
Key Responsibilities
- Manage a team of consultants responsible for providing direction and oversight of reserve activity and payments on large or complex claims files for the Accident Benefits Claims Operation.
- Liaise with other claims experts on technical and claims issues.
- Act in a consultative and advisory capacity on claims matters such as coverage, policy interpretation, and settlement negotiation to help resolve claims-related issues.
- Support remediation and knowledge transfer on best practices, processes, and regulatory compliance.
- Effectively manage loss costs and expenses through critical evaluation of policies and procedures and execution.
- Provide corporate governance over claims adjudication practices, ensuring the technical services and operational teams are managing claims in accordance with regulatory requirements, company policies, and procedures.
- Maintain a respectful and productive business relationship with vendors, service providers, legal firms, and internal stakeholders.
- Collaborate, coordinate, and lead projects in conjunction with Shared Services and the Claims Operation.
- Monitor key performance indicators on a monthly basis to identify trends and develop strategies and action plans in consultation with the claim's operations.
- Manage oversight initiatives as assigned.
Requirements
- University degree or any combination of training and experience deemed relevant for the role.
- Pursuing your Chartered Insurance Professional (CIP) designation is an asset.
- 8 to 10 years of technical claims knowledge within Accident Benefits.
- 3 to 5 years of management experience.
- Experience and ability to identify, manage, and collaborate on projects.
- Experience identifying, reporting, and presenting on Accident Benefit Claims trends.
- Superior facilitation, communication, and interpersonal skills.
- Strategic thinking and influencing skills.
- Exceptional understanding of Legislation and Compliance.
What We Offer
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
