Claims Manager
4 weeks ago
Drive Business Growth as a Claims Manager
AIG is seeking a Claims Manager to play a key leadership role in driving business growth. As a Claims Manager, you will be responsible for managing a team of claims analysts and providing technical assistance to ensure the delivery of high-quality claims services to our customers.
Key Responsibilities:
- Manage and provide technical assistance to a team of claims analysts handling accident and health claims, including AD&D, accident and sickness claims, critical illness, hospital cash claims, out of country medical and business-related travel claims, as well as Accident Benefits claims (SABS & Loss transfer).
- Provide regular coaching and support to the team through 1x1's, file clinics, and training, and review and approve coverage position letters, and oversee any contentious matters or large losses.
- Ensure file quality from file assignment through assigning new claims according to claim complexity, and ensure best practices application through monthly audits, and address any issues through employee coaching/training to minimize departmental leakage.
- Maintain broker and customer relationships, and implement claims processes/protocols specific to their needs, and ensure that broker/customer needs are met, manage expectations, and ensure satisfaction.
- Drive business alignment with our underwriting and actuarial departments by providing claim trends, large loss reports, and assist in the retention and acquisition of clients, collaborate with key stakeholders across the organization.
- Performance management of team through weekly 1x1's, monthly team meetings, team engagement activities, and complete mid-year reviews and performance reviews, build development plan for all analysts within the group, and provide opportunities for growth and development, promote a culture of integrity and risk management within the team.
- Drive our culture through encouraging the team's participation in ERG's, social activities, volunteer activities, and other opportunities to get to know the broader organization.
Requirements:
- Minimum of 5+ years of experience in Accident & Health claims, or related experience (Accident Benefits, workers comp, including large loss management).
- Prior leadership experience/mentoring of junior to senior staff, including performance management, and onboarding.
- Ability to work independently and think strategically, strong decision-making skills.
- Strong customer service orientation and people skills, excellent organizational and interpersonal skills.
- Excellent oral and written communication skills, including strong presentation skills/executive presence.
- Superior analytical skills with ability to assess reporting metrics, prepare management reporting, and other requests, proficient computer skills in a busy paperless environment.
- Ability to multi-task and work effectively and cooperatively in a fast-paced busy team environment, ability to manage workload effectively and efficiently/ability to prioritize is essential.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.
Functional Area: CL - ClaimsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Insurance Company of Canada
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