Claims Manager

3 weeks ago

Toronto, Ontario, Canada AIG Full time
Drive Business Growth as a Claims Manager

AIG is seeking a seasoned Claims Manager to lead our Accident & Health claims team. As a key member of our leadership team, you will drive business growth, develop and implement strategic plans, and foster a culture of excellence within the team.

Key Responsibilities:
  • Lead a team of claims analysts in handling accident and health claims, including AD&D, accident and sickness claims, critical illness, hospital cash claims, out of country medical and business-related travel claims, as well as Accident Benefits claims (SABS & Loss transfer).
  • Develop and implement strategic plans to drive business growth, improve customer satisfaction, and reduce claims leakage.
  • Collaborate with underwriting and actuarial departments to drive business alignment and provide claim trends, large loss reports, and support client retention and acquisition efforts.
  • Manage and develop a team of claims professionals, providing coaching, training, and performance management to ensure excellence in claims handling.
  • Maintain broker and customer relationships, ensuring their needs are met and expectations are exceeded.
Requirements:
  • Minimum 5+ years of experience in Accident & Health claims, or related experience (Accident Benefits, workers comp, including large loss management).
  • Prior leadership experience/mentoring of junior to senior staff, including performance management, and onboarding.
  • Strong customer service orientation, people skills, and excellent organizational and interpersonal skills.
  • Excellent oral and written communication skills, including strong presentation skills/executive presence.
  • Superior analytical skills, with ability to assess reporting metrics, prepare management reporting, and other requests.

AIG is committed to creating a culture of belonging, where everyone feels valued, respected, and empowered to succeed. We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). Join us in shaping the future of insurance and making a bigger difference in the world.

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