Claims Manager, Accident and Health

4 weeks ago

Toronto, Ontario, Canada AIG Full time

Transforming Claims Management

AIG is seeking a Claims Manager, Accident and Health to drive business growth and lead a team of claims analysts in handling accident and health claims. As a key leader, you will be responsible for ensuring strategic priorities are aligned, providing technical assistance, and coaching team members to deliver exceptional customer service.

Key Responsibilities

  • Drive alignment across the team and work collaboratively with claims leaders to ensure strategic priorities are front and center.
  • Manage and provide technical assistance to a team of claims analysts handling accident and health claims, including AD&D, accident and sickness claims, critical illness, hospital cash claims, and out of country medical and business-related travel claims.
  • Provide regular coaching and support to the team through 1x1's, file clinics, and training, and oversee contentious matters or large losses.
  • Ensure file quality from file assignment through assigning new claims according to claim complexity, and address any issues through employee coaching/training to minimize departmental leakage.
  • Maintain broker and customer relationships, implement claims processes/protocols specific to their needs, and ensure that broker/customer needs are met and managed expectations are exceeded.
  • Drive business alignment with underwriting and actuarial departments by providing claim trends, large loss reports, and assist in the retention and acquisition of clients, collaborate with key stakeholders across the organization.
  • Performance management of team through weekly 1x1's, monthly team meetings, team engagement activities, and complete mid-year reviews and performance reviews. Build development plans for all analysts within the group and provide opportunities for growth and development. Promote a culture of integrity and risk management within the team.
  • Drive our culture through encouraging the team's participation in ERG's, social activities, volunteer activities, and other opportunities to get to know the broader organization.

Requirements

  • Minimum of 5+ years of experience in Accident & Health claims, or related experience (Accident Benefits, workers comp, including large loss management).
  • Prior leadership experience/mentoring of junior to senior staff, including performance management, and onboarding.
  • Ability to work independently and think strategically; Strong decision-making skills.
  • Strong customer service orientation and people skills. Excellent organizational and interpersonal skills.
  • Excellent oral and written communication skills; including strong presentation skills/executive presence.
  • Superior analytical skills with ability to assess reporting metrics, prepare management reporting, and other requests. Proficient computer skills in a busy paperless environment.
  • Ability to multi-task and work effectively and cooperatively in a fast-paced busy team environment.
  • Ability to manage workload effectively and efficiently/ability to prioritize is essential.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

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