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Tiffany Client Advisor

2 months ago

Vancouver, British Columbia, Canada Tiffany & Co Full time

About the Role:

Tiffany & Co. is seeking a highly skilled and passionate Client Advisor to join our team. As a Client Advisor, you will be the face of our brand, embodying the Tiffany touch in every client interaction.

Key Responsibilities:

  • Develop and maintain strong relationships with clients, driving lifetime loyalty and spend.
  • Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
  • Capture client data, cultivate new and existing client relationships, and deliver a significant portion of sales through repeat client business.
  • Identify innovative ways to grow your business through delivering elevated client experiences in each client appointment.
  • Drive business through key product pillars and convert clients through curiosity and discovery daily.
  • Elevate in-store experiences by consistently delivering memorable moments to every client.
  • Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
  • Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.

Requirements:

  • Experience in retail or luxury retail or relevant client-related experience (hospitality).
  • Proven track record in achieving commercial results.
  • Ability to connect with clients and work with a diverse client base.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
  • Authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

  • College/university degree.
  • Proficiency in multiple languages.