Senior Claims Specialist, Liability
4 weeks ago
We are seeking a highly skilled Senior Claims Specialist to join our team at Zurich Canada. As a key member of our claims management team, you will be responsible for delivering exceptional service to our clients while ensuring that claims are handled efficiently and effectively.
As a Senior Claims Specialist, you will be responsible for reviewing and assessing liability and coverage applicable to each loss, investigating and litigating claims, negotiating settlements, and managing litigation. You will also be responsible for setting and reviewing reserves, controlling expenses, and contributing to the company's performance and growth.
Key Responsibilities- Document claims files by accurately capturing and updating claims developments and loss details.
- Determine liability by gathering and analyzing relevant facts; utilizing applicable law and principles of negligence.
- Perform review of coverage; address coverage issues determining whether the loss falls within the coverage.
- Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.
- Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
- Assess damages by calculating applicable damages or range of damages allowed by law.
- Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.
- Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and participating in customer marketing efforts.
- Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors.
- Complete referrals to recovery and investigation services teams.
To be successful in this role, you will need:
- Quebec Claims Adjuster license (Commercial lines)
AND
- Bachelor's Degree and 3 or more years of experience in the Claims or Insurance area
OR
- College Degree and 5 or more years of experience in Commercial claims handling
OR
- Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area
- Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area
AND
- Business writing and presentation skills in both French and English
- Proficiency with Office 365 productivity tools and apps
Verbal and written proficiency in the English language is required in order to facilitate communication with internal and external key stakeholders located outside of Quebec.
About UsZurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years.
We are committed to diversity and inclusion, and we strive to create a workplace culture that is welcoming and inclusive for all employees. We offer a comprehensive health and benefits package, as well as opportunities for professional development and growth.
Join us in our mission to make a difference in the lives of our customers and communities.
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