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Customer Experience Representative
2 months ago
Superior Propane is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Build and maintain positive relationships with customers through effective communication and issue resolution.
- Utilize developed procedures and processes to effectively answer customer inquiries, resolve issues, and manage customer expectations.
- Ensure timely resolution of customer questions, concerns, or issues.
- Provide accurate and reliable delivery information to customers.
- Review customer account information to ensure accurate and current data.
- Validate customer account information to ensure corporate compliance with Privacy Information guidelines.
- Escalate customer questions, concerns, or issues as needed.
- Post-secondary degree or diploma or equivalent experience.
- One year of previous customer service experience, preferably in a telephone contact environment.
- Exceptional customer service skills with strong organizational skills.
- Excellent communication skills, both oral and written.
- Attention to detail required ensuring accurate capture of customer data.
Superior Propane is Canada's leading and reliable propane provider. We are committed to providing exceptional customer service and ensuring the safety of our customers and employees.
