Technical Support Specialist

19 hours ago

Mississauga, Ontario, Canada BYTEMINDS IT SERVICES INC. Full time
Job Summary

BYTEMINDS IT SERVICES INC. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities
  • Technical Support: Provide technical support and assistance to clients and internal teams via phone, email, or in-person.
  • Network Administration: Administer and maintain computer networks, including setup, configuration, and troubleshooting.
  • Problem-Solving: Research and resolve technical issues and problems in a timely and efficient manner.
  • Training and Development: Provide training and guidance to users on the use of computer systems and software.
  • Documentation: Maintain accurate and detailed records of technical issues and resolutions.
  • Collaboration: Work collaboratively with other technical support teams to resolve complex technical issues.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Language: English language proficiency.
  • Work Hours: 35 hours per week.

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