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Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada Equip Exports Canada Inc. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Equip Exports Canada Inc.

Job Summary

The Technical Support Specialist will be responsible for providing technical assistance to users experiencing difficulties with computer systems, software, and other technology-related issues.

Key Responsibilities
  • Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Consult technical manuals, guides, and other resources to research and implement solutions.
  • Provide training and guidance to users to enhance their technical skills and knowledge.
  • Collaborate with other technical support analysts to resolve complex technical issues.
  • Participate in the development and implementation of technical support processes and procedures.
Requirements
  • 1-2 years of experience in technical support or a related field.
  • Strong knowledge of computer systems, software, and networking technologies.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Working Conditions

The Technical Support Specialist will work in a dynamic and fast-paced environment, with a focus on providing exceptional customer service and technical support.

Language

The primary language of work is English.