IT Support Specialist

1 day ago


Port Coquitlam, British Columbia, Canada Real Time Networks Full time

We are seeking an experienced IT Support Specialist to join our dynamic team at Real Time Networks, a cutting-edge technology company specializing in smart asset management solutions. This role is key in providing day-to-day technical support across the organization, focusing on desktop and end-user support while gradually expanding into basic network administration and systems maintenance.

About the Role

As an IT Support Specialist, you will be responsible for providing Level 1 and Level 2 support for hardware, software, peripherals, VPN, and connectivity troubleshooting, and maintaining end-user devices and applications. You will also address basic network issues like Wi-Fi and connectivity problems and assist with maintaining network devices such as routers, switches, and firewalls.

The ideal candidate will have a strong understanding of computer architecture and peripherals, as well as proficiency in Windows OS (Windows 10, 11, Server 2016+), Microsoft O365 Suite (including SharePoint), and basic Active Directory and Office 365 administration. Familiarity with macOS, Linux (Ubuntu/Debian), mobile devices (Android/iOS), and virtualization technologies is also desirable.

This role requires excellent communication and problem-solving abilities, with the capability to explain technical concepts to non-technical users. The successful candidate will be able to work collaboratively with the IT Manager and stakeholders to implement technology improvements while clearly addressing user needs and resolving IT challenges.

Responsibilities
  • Provide Level 1 and Level 2 support for hardware, software, peripherals, VPN, and connectivity troubleshooting
  • Maintain end-user devices and applications
  • Address basic network issues like Wi-Fi and connectivity problems
  • Assist with maintaining network devices such as routers, switches, and firewalls
  • Conduct basic scripting tasks and perform routine patching, updates, and system quality checks
  • Monitor computer and network systems, ensuring reliability and security and escalate issues when necessary
Requirements
  • Associate or bachelor's degree in information technology, Computer Science, or related field preferred
  • ~2-4 years of relevant IT support experience, preferably in a small to mid-sized company
  • Proficient in Windows OS (Windows 10, 11, Server 2016+), Microsoft O365 Suite (including SharePoint), and basic Active Directory and Office 365 administration
  • Familiarity with macOS, Linux (Ubuntu/Debian), mobile devices (Android/iOS), and virtualization technologies
  • Strong understanding of computer architecture and peripherals
  • Excellent communication and problem-solving abilities
Benefits
  • Estimated salary: $60,000 - $80,000 per year, depending on experience
  • A comprehensive benefits program including extended medical and group insurance


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