Technical Support Specialist
2 days ago
We are seeking a highly skilled Customer Support Technician to join our team at Real Time Networks. This is a full-time position that requires strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer service.
About Real Time NetworksReal Time Networks Inc is a technology company based in Port Coquitlam. We specialize in building smart solutions for managing critical assets and keys, providing enhanced security, real-time accountability, and operational efficiency.
Key Responsibilities- Provide first-level technical support to customers via phone, video, and email.
- Troubleshoot hardware and software issues, manage support tickets, and assist with installations.
- Build strong relationships with customers by addressing complaints, offering effective solutions, and recommending proactive maintenance.
- Participate in after-hours queue rotation to provide 24x7 support to RTN customers.
- Travel onsite to customer locations as needed for service calls and product installations.
- Quickly learn and apply new software, hardware, and technical concepts to resolve customer issues.
- Post-secondary education in an IT or related discipline (an asset).
- 1-3 years of customer support or technical support experience.
- Experience troubleshooting and supporting hardware and software systems.
- Fluency in French is considered an asset.
- A comprehensive benefits program including extended medical and group insurance.
- Diversity & Inclusion: We strive to include perspectives from diverse individuals and communities.
This role may require occasional travel to customer sites. Ability to travel within Canada/US/International is considered an asset. Clean driving record and ability to rent a car is also considered an asset. Estimated salary range: $60,000 - $80,000 per year.
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Technical Support Specialist
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