Technical Support Specialist

2 days ago


Port Coquitlam, British Columbia, Canada Real Time Networks Full time
Job Summary

We are seeking a highly skilled Customer Support Technician to join our team at Real Time Networks. This is a full-time position that requires strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer service.

About Real Time Networks

Real Time Networks Inc is a technology company based in Port Coquitlam. We specialize in building smart solutions for managing critical assets and keys, providing enhanced security, real-time accountability, and operational efficiency.

Key Responsibilities
  • Provide first-level technical support to customers via phone, video, and email.
  • Troubleshoot hardware and software issues, manage support tickets, and assist with installations.
  • Build strong relationships with customers by addressing complaints, offering effective solutions, and recommending proactive maintenance.
  • Participate in after-hours queue rotation to provide 24x7 support to RTN customers.
  • Travel onsite to customer locations as needed for service calls and product installations.
  • Quickly learn and apply new software, hardware, and technical concepts to resolve customer issues.
Requirements
  • Post-secondary education in an IT or related discipline (an asset).
  • 1-3 years of customer support or technical support experience.
  • Experience troubleshooting and supporting hardware and software systems.
  • Fluency in French is considered an asset.
Benefits
  • A comprehensive benefits program including extended medical and group insurance.
  • Diversity & Inclusion: We strive to include perspectives from diverse individuals and communities.

This role may require occasional travel to customer sites. Ability to travel within Canada/US/International is considered an asset. Clean driving record and ability to rent a car is also considered an asset. Estimated salary range: $60,000 - $80,000 per year.



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