Technical Support Professional

3 days ago


Port Coquitlam, British Columbia, Canada Real Time Networks Full time
About the Job

We are seeking an experienced IT Support Specialist to join our team at Real Time Networks, a cutting-edge technology company specializing in smart asset management.

The successful candidate will provide technical support and assistance to end-users, ensuring seamless operation of our systems and infrastructure. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Key Responsibilities:
  • Provide Level 1 and Level 2 technical support for hardware, software, peripherals, and network issues
  • Address basic network problems, including Wi-Fi and connectivity issues
  • Support servers, cloud-based services, and assist with maintaining system performance and security
  • Educate users on cybersecurity best practices and enforce IT and data security protocols
  • Collaborate with stakeholders to implement technology improvements and resolve IT challenges
Requirements:
  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field
  • 2-4 years of relevant IT support experience, preferably in a small to mid-sized company
  • Proficient in Windows OS (Windows 10, 11, Server 2016+), Microsoft O365 Suite, and basic Active Directory and Office 365 administration
  • Familiarity with macOS, Linux, mobile devices, and virtualization technologies
What We Offer:
  • A competitive salary range of $55,000 - $75,000 per annum
  • A comprehensive benefits program, including extended medical and group insurance
  • RRSP matching and bonus eligibility after probationary period
  • Education Assistance benefits


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