Technical Training Specialist

2 months ago

Brampton, Ontario, Canada Survalent Full time
Technical Trainer Role

Survalent is seeking a skilled Technical Trainer to join our Training team. As a Technical Trainer, you will play a crucial role in helping clients learn how to use our software products effectively, ensuring they can maximize the benefits and functionality of the software.

Key Responsibilities
  • Design and deliver training programs for internal teams and external clients
  • Provide technical expertise to assist with project engineering and sales team requirements
  • Develop and update training materials, including manuals, presentations, and hands-on exercises
  • Create training programs tailored to different audiences, including beginner, intermediate, and advanced users
  • Assess trainees' understanding and provide feedback for improvement
  • Stay up-to-date with the latest developments in SCADA technology and industry best practices
  • Provide ongoing support and mentorship to trainees post-training
  • Assist in troubleshooting and resolving SCADA-related issues as needed
Requirements
  • Diploma/Certificate in Information Technology or related technical field
  • Experience writing training manuals, user guides, and job aids for IT solutions
  • Extensive experience with Microsoft products (Word, PowerPoint, etc.)
  • Knowledge of Adobe LMS or similar platforms is an asset
  • Knowledge of Adobe Captivate or similar application is an asset
  • Knowledge of Survalent Software (SCADA Administration Level 1 and 2) is an asset
  • Knowledge of a SCADA/OMS/DMS (ADMS) platform is an asset
  • Field experience in the use/implementation of Survalent software is an asset
  • Strong multi-tasking ability
  • Excellent communication skills
  • Fluency in English (speaking and writing)
  • Ability to think outside the box
  • Ability to work with minimal supervision
  • Self-motivated
  • Good listening skill
About Survalent

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization, and improved operations for utilities. We partner with utilities across the globe to create mission-critical solutions that will achieve the promise of the Smart Grid.

We value a diverse workplace and strongly encourage women, people of all races, colors, creeds, ancestry, ethnic origins, sexual orientations, gender identities or expressions, ages, religions, national origins, citizenship status, disability, marital status, family status, and those with disabilities to apply. Survalent is an equal-opportunity employer. We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

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