Counter Manager

2 months ago


Toronto, Ontario, Canada Compagnie de la Baie d'Hudson Full time
About the Role

We are seeking a highly motivated and customer-focused Counter Manager to join our team at Lancome. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth in our skincare department.

Key Responsibilities
  • Analyze business metrics to develop action plans that address opportunities and positively impact the business
  • Build and maintain a loyal client base through the Preferred Customer Program
  • Observe and provide feedback to staff on their interaction with customers, coworkers, and overall customer service level
  • Achieve daily, weekly, and monthly sales goals based on departmental targets
  • Deliver world-class service through client communication, product knowledge, fashion direction, and solution-based selling
  • Work with vendor partners to maximize sales opportunities through suggestive selling, store events, and wardrobe clients
  • Act with customers in mind, demonstrating great networking and relationship management skills
Requirements
  • Knowledge of skin and body care treatments with 2-5 years of work experience in cosmetics
  • Certified makeup artist
  • Experience in a commission and clientele selling environment
  • Full flexibility with schedule, including evenings and weekends
What We Offer

We offer a competitive compensation package, including a generous associate discount of up to 40% off top brands. Our company is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.


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