Counter Manager

1 month ago


Toronto, Ontario, Canada Charlotte Tilbury Full time
Job Title: Counter Manager

About the Role:

The Counter Manager is a key member of the Charlotte Tilbury team, responsible for driving sales and delivering exceptional customer service in our retail stores. As a brand ambassador, you will embody the values of Charlotte Tilbury and provide a world-class experience for our customers.

Main Responsibilities:

  • Sales: Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
  • Customer Service: Manage customer queries, build partnerships with the Account Executive and Area Trainer, and extend exceptional customer service beyond the in-store experience.
  • Team Management: Proactively anticipate staffing needs, determine individual and team sales targets, and analyze business performance to drive strategy.
  • Operations: Ensure the counter is 'customer ready' from open to close, maintain inventory levels, and control store expenses within budget guidelines.

Requirements:

  • 2 years of management experience
  • 1 year of makeup artistry experience
  • 2 years of retail experience

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