Counter Manager, Holt Renfrew Bloor Street
3 weeks ago
Role Overview:
The Counter Manager is a key role within the Charlotte Tilbury team, responsible for driving sales and delivering exceptional customer service. This position requires a strong leader who can motivate and develop a team to achieve optimal financial results.
Main Responsibilities:
- Sales: Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
- Customer Service: Manage customer queries, build partnerships with the Account Executive and Area Trainer, and extend exceptional customer service beyond the in-store experience.
- Team Management: Proactively anticipate staffing needs, determine individual and team sales targets, and analyze business performance to plan strategy.
- Operations: Ensure the counter is 'customer ready' from open to close of business, maintain inventory levels, and control store expenses within budget guidelines.
Requirements:
- Management Experience: 2 years
- Make Up Artistry Experience: 1 year
- Retail Experience: 2 years
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