Customer Experience Representative

3 weeks ago

Regina, Saskatchewan, Canada Saskatchewan Roughriders Full time
Customer Experience Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our front-line support team, you will be responsible for providing exceptional service to our fans and ensuring a seamless game day experience.

Key Responsibilities:

  • Provide top-notch customer service to Rider Nation through various channels, including in-person, email, and phone support.
  • Ensure high-quality service satisfaction by resolving customer inquiries and issues in a timely and professional manner.
  • Balance and account for cash and debit/credit receipts, maintaining accuracy and attention to detail.
  • Organize and distribute will-call tickets, ensuring timely and efficient delivery.
  • Perform miscellaneous duties as assigned, supporting the success of our team and programs.

Requirements:

  • 1-2 years of experience in a customer service-focused business environment.
  • Proven ability to act professionally in responding to customers and problem-solving.
  • Experience taking payments in cash or using debit/credit machines.
  • Proficient computer skills, including spreadsheets and ticketing database.
  • High attention to detail, accuracy, and organizational skills.
  • Proven communication skills.
  • Ability to work as part of a team and independently as needed.

Availability:

  • Full-time (32+ hours/week)
  • Weekday shifts
  • Rotating Saturday shifts (in season)
  • All Roughrider home games
  • Roughrider special events

Benefits:

The Saskatchewan Roughriders are committed to fostering a culture that values respect, teamwork, hustle, hard work, and fun. We are advocates for equity and inclusion, and we want our workforce to reflect the diversity that makes our province strong. If you are passionate about customer service and want to be part of a dynamic team, we encourage you to apply.

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