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IT Production Support Specialist
2 months ago
We are seeking a highly skilled and experienced IT Production Support Specialist to join our dynamic team at Apex Systems. The ideal candidate will have a robust background in IT, with a focus on 24/7 production support for Tier 1 or Tier 1 Critical applications, preferably within the banking domain.
Key Responsibilities:- Provide 24/7 production support for Tier 1 or Tier 1 Critical applications, ensuring high availability and reliability.
- Manage and resolve incidents and problems efficiently, following established processes.
- Oversee and implement change management processes to ensure smooth transitions and minimal disruptions.
- Collaborate with cross-functional teams to deliver CCR (Currency, Capacity, and Refresh) projects, including infrastructure and application version upgrades.
- Utilize strong technical knowledge in Redhat Linux, IBM MQ/Kafka, SQL/Oracle DB, and web technologies such as Java, Springboot, and Node JS.
- Implement and manage microservices architecture and containerization platforms, including Redhat Openshift, Kubernetes, Docker, and Helm Chart.
- Monitor infrastructure and application logs using tools like Dynatrace to ensure optimal performance.
- Work closely with team members, demonstrating strong collaboration and teamwork skills.
- Manage file transfer and scheduling software, such as Autosys.
- Deploy CI/CD pipelines using DevOps tools like Jenkins, Artifactory, and Github Actions.
- Ensure compliance with security and resiliency requirements from both infrastructure and application perspectives.
- Conduct and manage disaster recovery (DR) exercises to ensure preparedness.
- Navigate various application and regulatory audit processes effectively.
- 7+ years of overall IT experience.
- 5+ years of experience in 24/7 production support.
- Strong knowledge of incident and problem management processes.
- Experience in handling production support for Tier 1 or Tier 1 Critical applications, preferably in the banking domain.
- Strong knowledge of change management processes.
- Good understanding of both SDLC and Agile delivery models.
- Experience in delivering CCR projects is a plus.
- Strong technical knowledge in Redhat Linux, IBM MQ/Kafka, SQL/Oracle DB concepts.
- Understanding of web technologies like Java, Springboot, Node JS.
- Knowledge of microservices architecture and containerization platforms.
- Familiarity with infrastructure and application log monitoring tools.
- Excellent team player with strong collaboration skills.
- Knowledge of file transfer and scheduling software like Autosys.
- Familiarity with DevOps and CI/CD pipeline deployment.
- Understanding of security and resiliency requirements.
- Experience in handling DR exercises.
- Strong understanding of various application and regulatory audit processes.
