Production Support Specialist

1 month ago

Toronto, Ontario, Canada Atlantis IT group Full time
Job Title: Production Support Analyst

Job Summary:

We are seeking a highly skilled Production Support Analyst to join our team at Atlantis IT group. As a key member of our digital media production environment, you will be responsible for supporting Rogers Radio/TV Broadcast applications.

Key Responsibilities:

  • Troubleshoot network, application, and system issues to resolution and isolate problems using system logs and other tools.
  • Design Akamai cloud-based solutions for the delivery and storage of web applications, sites, and environments.
  • Coordinate with DevOps, CloudOps, developers, and support staff to help resolve issues and clarify requirements.
  • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
  • Manage vendors, including tracking hardware/software issues and driving vendors to resolve issues.
  • Follow ITIL processes and procedures as it relates to incident management, change management, and problem management.
  • Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA's.
  • Manage security across the environment, including user administration across various applications.

Requirements:

  • Experience with Radio/TV Broadcast application support, Deskside support, or other functions within the Media space.
  • Proven ability to work with Media projects to deliver new and enhanced functionality to the business.

About Us:

Atlantis IT group is a dynamic and innovative company that is committed to creating and growing teams that are digital-first, fast-moving, and bold-thinking. We are focused on delivering impact with everything we do and are genuinely committed to a diverse, inclusive, and safe workplace.

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