Product Support Specialist

4 weeks ago


Toronto, Ontario, Canada Apex Time Solutions Full time

Position Summary:

We are seeking a Product Support Specialist to join our team at Apex Time Solutions. This role involves providing technical assistance to our customer base, ensuring the successful delivery and support of our products. The Product Specialist will play a critical role in providing real-time support through email and phone interactions, as well as face-to-face interactions with customers. The fundamental goal of this position is to help our customers achieve success using our products.

Key Responsibilities:
  • Act as a Subject Matter Expert, understanding existing processes, clarifying and defining problems, recommending and delivering solutions.
  • Provide guidance by assessing key strategic process improvements and executing system changes to support these initiatives.
  • Rely on broad experiences in business to business (B2B) to generate conceptual design, prototype alternatives, author functional specifications, and work closely with functional users to implement.
  • Ensure business requirements and technical direction is consistent with design across all business units.
  • Team oriented role involving cross-functional teamwork with Development, Sales and Quality Control.

Requirements and Experience:
  • College/University degree in Information Technology, Computer Science or related discipline.
  • 3+ years of work experience in manufacturing and/or distribution environments with clear understanding of software integration and business processes.
  • 3+ years of hands-on database configuration and end-user training experience up to and including project methodologies, troubleshooting and working with developers to identify resolutions.
  • Previous work experience with Payroll, Accounting, CRM, ERP and related software capabilities.
  • Excellent communication skills with ability to effectively communicate across multiple facets of the organization.


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