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Fire Safety and Protection Operations Director
2 months ago
We are seeking a highly skilled Operations Director to lead our Markham branch, overseeing a team of professionals in delivering exceptional fire and life safety solutions to our clients.
This role requires a strong blend of leadership, technical expertise, and business acumen to drive growth and ensure operational excellence. You will be responsible for managing a cross-functional team, ensuring compliance with regulatory codes and standards, and fostering customer satisfaction.
Key Responsibilities- Customer Service: Act as the primary point of contact for key clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.
- Proactively identify opportunities to enhance customer satisfaction and loyalty through value-added services and solutions.
- Leadership and Team Management: Lead, mentor, and motivate a team of technicians, project managers, and administrative staff.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Conduct regular performance evaluations and provide coaching and development opportunities.
- Business Development: Develop and execute strategic plans to drive business growth within the assigned territory.
- Identify and pursue new business opportunities through networking, prospecting, and relationship building.
- Build and maintain strong relationships with existing clients to enhance customer satisfaction and loyalty.
- Project Management: Oversee the execution of projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
- Coordinate with internal teams and external stakeholders to resolve project-related issues and challenges.
- Monitor project profitability and take proactive measures to optimize financial performance.
- Possess post-secondary education in a related field.
- Hold proven experience in a leadership role within the fire and life safety industry, with a focus on sales, operations, or project management.
- Maintain strong technical knowledge of fire alarm, sprinkler, security, and access control systems.
- Demonstrate excellent communication, negotiation, and interpersonal skills.
- Show ability to develop and execute strategic plans to achieve business objectives.
- Hold a valid driver's license and be willing to travel within the assigned territory as needed.
The estimated salary for this position is $$95,000 - $110,000 per year, depending on experience.
FSP offers comprehensive benefits, including extended health care, dental, vision, LTD, STD, life insurance, EAP, RRSP matching, company vehicle, fuel card, and tuition reimbursement.
