Customer Service Ambassador

3 weeks ago


Belleville, Ontario, Canada Great Canadian Entertainment Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Ambassador. In this role, you will be responsible for providing exceptional service to our guests, ensuring a safe and welcoming work environment, and contributing to the overall success of our resort.

Key Responsibilities

  • Provide outstanding customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Work closely with other departments to ensure seamless communication and a high level of service.
  • Maintain a thorough knowledge of our resort services and features, including promotions and offerings.
  • Ensure compliance with licensing laws, health and safety regulations, and other statutory requirements.
  • Perform other duties as assigned or directed.

Requirements

  • High School Diploma
  • Minimum one year of experience in customer service; gaming experience an asset
  • Ability to successfully obtain a Gaming License
  • Ability to stand for long periods of time
  • Commitment to continually increase knowledge of our products and services to offer exceptional experiences to our guests
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication

Work Environment Considerations

  • Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends, and holidays)
  • Must be willing to submit to a criminal record check with results acceptable to our organization, standards, and position.


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