Customer Experience Ambassador

3 weeks ago


Belleville, Ontario, Canada Ultramar Full time

About the Role

As a Customer Experience Representative at Ultramar, you will be responsible for delivering exceptional customer service across multiple channels, including phone, email, social media, and chat.

Key Responsibilities

  • Manage customer accounts, ensuring accurate and up-to-date information
  • Respond to customer inquiries in a timely and professional manner, achieving a service level of 85%
  • Evaluate customer information to resolve issues and escalate complex cases to designated resources
  • Identify opportunities to increase revenue through inside sales initiatives
  • Perform customer verifications and credit checks using the Equifax credit tool
  • Process credit card pre-authorizations and sales accurately
  • Document customer interactions and transactions through account comments
  • Administer customer accounts and communicate with internal departments

Requirements

  • Excellent interpersonal and communication skills, with a focus on customer satisfaction
  • Proficient in relevant computer applications, including Office 365, ERP, and CRM
  • Strong problem-solving and multi-tasking skills, with attention to detail and accuracy
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Experience with training and onboarding, preferably at Ultramar or a similar organization

What We Offer

At Ultramar, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels valued and respected. If you require accommodation due to a disability, please let us know when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals. Our Employee Resource Groups and Affinity Networks help us foster a culture of diversity, equity, and inclusion.



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