Customer Success Coach

1 day ago


Golden Horseshoe, Canada Scotiabank Full time
Job Overview

We are seeking a highly skilled Customer Success Coach to join our team at Scotiabank. This is a fantastic opportunity for individuals who have a strong background in customer support and training.

About the Role

The Customer Success Coach will be responsible for delivering comprehensive training sessions to internal employees, ensuring they have the necessary knowledge and skills to provide exceptional customer service. The ideal candidate will have a deep understanding of Global Transaction Banking products and services, as well as strong communication and project management skills.

Key Responsibilities
  • Deliver high-quality training sessions to all Client Service and Operations staff.
  • Maintain thorough knowledge of Global Transaction Banking products and services.
  • Ensure all staff feel confident supporting clients once training sessions have been delivered.
  • Maintain training schedules with department management.
  • Provide recommendations to operational or content designers to improve the training experience.
Requirements
  • Strong product knowledge to deliver comprehensive training sessions.
  • Excellent communication skills (oral and written).
  • Aptitude for managing multiple simultaneous projects with competing priorities.
Benefits

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. We offer a competitive salary package, including a base salary range of $80,000 - $110,000 per year, depending on experience.

What's Next

If you are a motivated and detail-oriented professional with a passion for delivering exceptional customer experiences, please submit your application. We thank all applicants for their interest; however, only those candidates who are selected for an interview will be contacted.



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