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Operations Manager
2 months ago
Canlan Sports is a leading operator of recreational sports complexes in North America, renowned for its innovative programming, exceptional service, and commitment to customer satisfaction.
As Operations Manager - Sports Complex, you will play a crucial role in driving business success by ensuring the efficient management of our facilities. Reporting directly to the Regional Director of Operations, you will work closely with senior management to achieve strategic objectives.
Key Responsibilities:
- Adhere to the company's code of conduct and core values, setting a positive tone for our sports complex culture.
- Oversee facility performance, guaranteeing that our services meet financial and customer retention targets.
- Deliver against Standard Operating Procedures, fostering a culture of excellence and continuous improvement.
- Maintain legislative compliance, corporate policies, and procedures, ensuring a safe and responsible environment for customers and staff alike.
- Drive customer experience initiatives, enhancing engagement and loyalty through proactive communication and problem-solving.
- Cultivate a positive sports complex culture and employee experience, recognizing individual contributions and promoting teamwork.
- Coach and mentor reporting managers, guiding their professional growth and development.
- Develop and implement succession planning strategies, ensuring seamless transitions and sustained business success.
Requirements:
- A minimum of 5 years of experience in sports facility management, including program marketing expertise within the hockey realm and facility maintenance.
- Strong business acumen, with the ability to analyze resource constraints and make informed decisions.
- Excellent written, verbal, and interpersonal communication skills, essential for effective collaboration and stakeholder engagement.
- Prior experience with ice making and maintenance is an asset, but not mandatory.
We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience, plus benefits and opportunities for professional growth and development.