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Hotel Operations Manager

2 months ago

Calgary, Alberta, Canada Comfort Inn & Suites University Full time
Job Title: Hotel Manager

We are seeking a highly skilled and experienced Hotel Manager to join our team at Comfort Inn & Suites University. As a Hotel Manager, you will be responsible for the overall management of the hotel, including supervising staff, managing budgets, and ensuring exceptional customer service.

Key Responsibilities:
  • Supervise and Train Staff: Lead and motivate a team of hotel staff to ensure excellent customer service and efficient hotel operations.
  • Manage Budgets and Finances: Prepare and manage budgets, monitor revenues and expenses, and make informed decisions to optimize hotel performance.
  • Develop and Implement Policies: Create and implement policies and procedures to ensure smooth hotel operations and compliance with industry standards.
  • Address Customer Complaints: Respond promptly and professionally to customer complaints and concerns, ensuring a positive guest experience.
  • Assist with Special Needs: Provide assistance to guests with special needs, ensuring their comfort and satisfaction.
  • Establish Work Schedules: Create and manage work schedules to ensure adequate staffing and efficient hotel operations.
Work Environment:

The Hotel Manager will work in a fast-paced environment, requiring strong attention to detail and excellent communication skills. The ideal candidate will be a team player, able to work effectively with colleagues and guests.

Requirements:
  • Education: Bachelor's degree in Hospitality, Business, or related field.
  • Experience: 2 years to less than 3 years of experience in hotel management or a related field.
  • Language: English.
Benefits:

Comfort Inn & Suites University offers a competitive salary and benefits package, including free parking and a welcoming work environment.

Support for Diversity and Inclusion:

We are committed to creating a welcoming work environment for all employees, including those with disabilities, newcomers, and refugees. We offer training and support to ensure a positive and inclusive work experience.