Client Service Coordinator
3 weeks ago
Job Title: Client Service Coordinator
Job Summary:
The Client Service Coordinator plays a vital role in ensuring the smooth operation of our healthcare services. Reporting to the Team Lead, this position is responsible for pre-screening initial orders, data entry, picking and packing orders, receiving and ordering inventory, coordinating pickups and deliveries, and handling customer inquiries.
Key Responsibilities:
- Data entry of orders, ensuring accuracy and efficiency.
- Coordinate with various departments to ensure orders are in production and update orders as changes are communicated.
- Communicate effectively with government healthcare agencies to ensure all requisitions are complete and accurate.
- Reconcile orders to ensure proper billing for accounts.
- Assess workload and determine workflow, routes, and timing to optimize delivery scheduling.
- Coordinate transfer of packages between drivers and routes in case of non-deliverables.
- Facilitate pickup of pumps and waste as required.
- Receive, clean, and reprocess equipment according to community standards and company policy.
- Receive, separate, and handle bio-waste disposal according to community standards and company policy.
- Receive warehouse inventory and communicate regarding inventory replenishment requirements.
- Data enter information into Bayshore computers using various software for order tracking and KPIs.
- Participate in documentation requirements of ISO.
- Provide full open availability to cover a variety of shifts, 7 days a week, all year round.
Requirements:
- Minimum high school diploma or general education degree (GED); some college preferred, plus minimum (1) year experience in data entry, coordination of activities, administrative support functions, logistics, and customer service.
- Ability to read and interpret documents, write routine reports, and understand basic medical terminology.
- Knowledge of second language is an asset.
Working at Bayshore:
Bayshore is committed to a high-quality and safe environment for both staff and clients/patients. We operate in accordance with the Accessibility for Ontarians with Disabilities Act and applicable Provincial Human Rights Codes.
At Bayshore, we value diversity, equity, and inclusion. We strive to create a culture of belonging where individual differences are celebrated and supported.
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