Client Care Coordinator
4 weeks ago
We are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Motion. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and making a tangible impact on our community.
Key Responsibilities- Welcome and engage with clients, providing personalized support and meeting their needs.
- Provide retail sales customer service, ensuring a seamless experience for our clients.
- Work closely with service technicians and sales consultants to oversee client order administration.
- Deliver excellent customer service, handling communication between clients, therapists, and funders.
- Update databases using Navision software, ensuring accurate information is presented to our clients.
- Schedule and coordinate service technicians' work using Jobber software.
- Follow up with clients to confirm paperwork, such as rental agreements and quotes, is complete and accurate.
- Coordinate the pickup and delivery of rental or custom equipment for our clients.
- Education and experience: a degree or diploma from a post-secondary institution or a minimum of 2 years of experience in a fast-paced office environment or customer-facing role.
- Communication: excellent communication skills, with the ability to build relationships with people and work with customers to find solutions.
- Flexibility and organization: deadline-driven, with the ability to prioritize and manage multiple tasks.
- Empathy and respect: empathetic and respectful, with the ability to navigate any situation in a friendly, professional, and compassionate manner.
- Technical skills: proficient in Microsoft Office Suite and comfortable navigating databases.
At Motion, we're committed to making a difference in people's lives. We're a company that values compassion, kindness, and expertise. If you're passionate about delivering exceptional customer experiences and making a tangible impact, we'd love to hear from you.
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Client Care Coordinator
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Client Care Coordinator
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Client Service Coordinator
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Client Service Coordinator
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Home Care Business Development Manager
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