Client Service Coordinator
4 weeks ago
Job Title: Client Service Coordinator
Job Summary:
The Client Service Coordinator plays a vital role in ensuring the smooth operation of our healthcare services. This position is responsible for pre-screening initial orders, data entry, picking and packing orders, receiving and ordering inventory, coordinating pickups and deliveries, and handling customer inquiries.
Key Responsibilities:
- Data entry of orders and requisitions with accuracy and efficiency.
- Coordinate with various departments to ensure orders are in production and update orders as changes are communicated.
- Communicate effectively with government healthcare agencies to ensure all requisitions are complete and accurate.
- Reconcile orders to ensure proper billing for accounts.
- Assess workload and determine workflow, routes, and timing to optimize delivery scheduling.
- Coordinate transfer of packages between drivers and routes in case of non-deliverables.
- Facilitate pickup of pumps and waste as required.
- Receive, clean, and reprocess equipment as per community standards and company policy.
- Receive, separate, and handle bio-waste disposal as per community standards and company policy.
- Receive warehouse inventory and communicate regarding inventory replenishment requirements.
- Data enter information into Bayshore computers using various software for order tracking and KPIs.
- Participate in documentation requirements of ISO.
- Provide full open availability to cover a variety of shifts 7 days a week, all year round.
Requirements:
- Minimum high school diploma or general education degree (GED); some college preferred, plus minimum (1) year experience in data entry, coordination of activities, administrative support functions, logistics, and customer service.
- Ability to read and interpret documents such as order sets for data entry and safety rules and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to understand basic medical terminology.
- Knowledge of second language is an asset.
Working at Bayshore:
Bayshore is committed to a high-quality and safe environment for both our staff and clients/patients. We operate in accordance with the Accessibility for Ontarians with Disabilities Act and applicable Provincial Human Rights Codes.
At Bayshore, our commitment to Equity, Diversity & Inclusion is our strength. We create a culture of belonging, where individual differences are embraced and celebrated, through programs, resources, and policies that support each individual's purpose, potential, and well-being.
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