Sales Support Team Lead

7 days ago

Richmond Hill, Ontario, Canada Enercare Inc. Full time
About the Role

Enercare Inc. is a leading provider of home and commercial services, offering a range of products and solutions to customers across Canada.

We are seeking a highly motivated and experienced Sales Support Team Lead to join our team. As a Sales Support Team Lead, you will play a key role in supporting our sales team to achieve their goals and deliver exceptional customer service.

Key Responsibilities
  • Team Leadership: Provide guidance and support to a team of Sales Support Coordinators, ensuring they have the necessary tools and resources to succeed.
  • Workload Management: Manage the distribution of call volume and workloads for all work streams, ensuring that the team is equipped to handle customer inquiries and sales opportunities.
  • Performance Monitoring: Review daily, weekly, and monthly reporting to analyze team productivity and results, identifying areas for improvement and implementing strategies to drive growth.
  • Training and Development: Develop and deliver training sessions to enhance the skills and knowledge of Sales Support Coordinators, ensuring they are equipped to provide exceptional customer service and drive sales results.
  • Communication and Collaboration: Communicate effectively with the sales team, providing direction and support to ensure seamless execution of sales strategies and customer service initiatives.
  • Quality Assurance: Participate in call quality calibration sessions to ensure that customer service standards are met and exceeded.
  • Administrative Tasks: Oversee multiple department email boxes, ensure hours and notices are accurately noted for payroll purposes, and provide backup support on inbound queues as needed.
Requirements
  • 2-5 years of experience in a call center workforce management and/or supervisory role.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
  • Highly motivated to drive sales results and exceed customer service targets.
  • Experience working in a unionized environment is an asset.
  • Proven interpersonal and verbal/written communication skills, self-motivated, highly organized, detail-oriented, and able to work in a fast-paced environment.
  • Proficient in Microsoft Office, including Excel, with knowledge of creating and updating spreadsheets with formulas.
  • Experience with Avaya, Salesforce, and the HVAC industry is an asset.
About Enercare Inc.

Enercare Inc. is a leading provider of home and commercial services, offering a range of products and solutions to customers across Canada. We are committed to providing exceptional customer service and driving sales results through our team of dedicated professionals.

We are an equal opportunity employer and are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service and driving sales results.

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