Customer Service Administrator
4 weeks ago
Customer Service Administrator
At Empire Life, we are seeking a highly skilled Customer Service Administrator to join our team. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service to our advisors and clients.
Key Responsibilities:
- Build and maintain positive relationships with customers and colleagues
- Respond to queries and requests for information from customers by phone, email, and in-person
- Support Reception/Front Desk activities
- Prioritize workload based on importance and time sensitivity
- Contact insurance carriers daily
- Provide prompt, professional, knowledgeable, and accurate customer service to advisors
- Update and maintain systems
- Adjudicate inforce inquiries
- Adhere to Anti Money Laundering, Fintrac, Privacy, and Empire Life compliance policies and procedures
- Continuous improvement of product knowledge
- Learn how other departments function and impact the customer service role
Requirements:
- Customer service experience (2 years minimum)
- Knowledge of insurance industry (preferred 2+ years)
- System expertise - Wealthserv, SharePoint, Microsoft suite
- Strong communication, customer service, and interpersonal skills
- Ability to work independently and/or within a team, prioritize, and balance multiple tasks or projects
- Ability to research, analyze, evaluate, integrate ideas, and problem-solve
About Us:
Empire Life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
What We Offer:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
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