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Customer Service Representative

1 month ago

London, Ontario, Canada CB Canada Full time

About the Role

We are seeking a skilled Customer Service Representative to join our London team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our day-to-day activities.

Key Responsibilities

  • Provide outstanding customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with our service technicians and sales consultants to oversee client order administration, ensuring accurate and efficient processing.
  • Process payments, manage bank deposits, billing, and payments as needed, maintaining accurate records and adhering to company policies.
  • Coordinate equipment rentals and sales, ensuring seamless communication with clients and internal teams.
  • Deliver excellent customer service when handling communication between clients, therapists, and funders, providing empathetic and professional support.

Requirements

  • 2+ years of experience in a fast-paced office environment or customer-facing role, with a strong focus on customer service and communication.
  • Proficiency in Microsoft Office Suite and experience with databases, with an asset in Jobber and Navision.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Empathy and respect for clients' needs and circumstances, with a friendly, professional, and compassionate approach.
  • A clean criminal background check and bondability.

Why Join Us?

At Motion, we're committed to making life accessible for all. We're a company that values compassion, knowledge, and expertise, and we're looking for like-minded individuals to join our team. If you're passionate about delivering exceptional customer experiences and making a tangible impact on our community, we'd love to hear from you.