Risk Management and Quality Control Professional
1 month ago
The CAA Club Group is seeking a highly skilled Risk Management and Quality Control Professional to join our team. As an Insurance Quality Assurance Specialist, you will play a crucial role in ensuring the quality and integrity of our insurance programs.
Key Responsibilities:- Lead the development and execution of QA programs to identify areas for improvement and ensure compliance with industry standards.
- Conduct technical evaluations of insurance professionals to assess their knowledge and skills.
- Analyze data to identify trends and performance gaps, and implement quality improvement initiatives.
- Design and deliver training programs to enhance QA capabilities and support.
- Create and maintain QA evaluation forms, guides, and project documents.
- A minimum of 10 years of experience in Travel Medical Underwriting or Quality Assurance, or a combination of both.
- Post-secondary diploma/degree or CIP designation, or equivalent combination of education and business industry experience.
- Strong skills in Microsoft Office product suite, data analysis, and trending.
- Experience in analyzing key quality performance metrics and implementing quality procedures.
- Excellent decision-making and problem-solving skills, coupled with strong communication skills.
- Fully bilingual in English and French is a strong asset.
- PREFERRED: Experience with Lean Six Sigma statistical analysis tools.
The CAA Club Group is a leading provider of travel medical insurance solutions. Our company is committed to delivering high-quality products and services to our customers.
SalaryWe offer a competitive salary range of $120,000 - $150,000 per year, depending on experience and qualifications.
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