Technical Support Specialist

4 weeks ago

Collingwood, Ontario, Canada MacLean Engineering Full time

Job Title: Help Desk Support

About the Role:

We are seeking an experienced Help Desk Support individual to join our IT team at MacLean Engineering. The successful candidate will be responsible for providing technical support to employees at all locations, including hardware and software support.

Key Responsibilities:

  • Assist employees with help desk related activities, including hardware and software support.
  • Source and requisition hardware and software from multiple vendors as directed by the Business Systems Manager or Supervisor.
  • Responsible for the initial setup, configuration, and maintenance of all hardware and software.
  • Maintain a comprehensive inventory of IT related hardware and software and ensure the integrity of these documents via periodic audits.
  • Travel to our various branches and facilities is required, including annual onsite support to our Creighton and Thompson branches.
  • Must possess excellent communication skills, be adept at problem solving and demonstrate the ability to work independently.
  • Swipe card security setup for building access, AutoCrib and Fastenal for all locations.
  • Strong organizational and time management skills are important to succeed in this role.

About You:

The successful candidate must be willing to learn, open-minded and flexible, organized and detail oriented, team oriented, disciplined, and must have a positive attitude, along with any one of the following qualifications:

  • Degree of Certification in an IT related field (or related experience).
  • A+ Certification, LAN/WAN experience an asset.
  • Strong working knowledge of Windows 10 and Microsoft 365 office products.
  • Knowledge of Bitdefender and Ubuntu an asset.

About Us:

MacLean Engineering has been a leading innovator of underground mining equipment solutions for over 50 years. As we continue to expand our product range and geographic footprint, we remain privately owned and consistently focused on the Company's founder's original engineered design imperatives – safety, productivity and enduring quality. MacLean Engineering has four manufacturing facilities located in Collingwood, Owen Sound, Barrie, and Mexico. Our workforce is comprised of various skilled trades working together in a safety and quality-oriented environment to produce components and equipment to the underground mining industry, as well as the municipal, environmental, and industrial sectors.

What We Offer:

  • 3 weeks' vacation annually
  • Paid Overtime after 40 hours worked
  • Flexible Group benefits Package (Once probationary period is completed)
  • Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
  • Annual Employee Bonus
  • $250 Annual Safety Shoe allowance
  • Company Paid Uniforms
  • Free coffee
  • Employee appreciation days, raffles/draws, BBQ's and much more

Join Our Team:

MacLean Engineering is a dynamic and growing Canadian Company, and we are looking for talented individuals to join our team. If you are interested in being part of a company that values safety, productivity, and quality, we want to hear from you.

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