Technical Support Specialist

4 weeks ago


Winnipeg, Manitoba, Canada BRIGHT SKY IMMIGRATION SERVICES INC Full time

Bright Sky Immigration Services Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients. Your primary duties will include:

Key Responsibilities
  • Respond to client inquiries and resolve technical issues in a timely and efficient manner.
  • Consult technical manuals, user guides, and other resources to research and implement solutions to client problems.
  • Provide training and guidance to clients on how to use our systems and software.
  • Collaborate with other technical support analysts to resolve complex technical issues.
  • Document and maintain a record of client interactions and technical issues.
Requirements
  • College or CEGEP diploma in a related field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet tight deadlines.
  • Strong attention to detail and organizational skills.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.



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