Assistant Manager

5 days ago

Calgary, Alberta, Canada MICHAEL KORS Full time

About Michael Kors

Michael Kors is a global luxury fashion brand that is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

Job Summary

We are seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our store operations team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of store visual presentation.

Key Responsibilities

  • Sales Generation:
    • Meet personal and store sales goals by providing exceptional customer service and driving sales through effective sales techniques and product knowledge.
    • Assist in the tracking, monitoring, and communication of business results to ensure sales growth and profitability.
    • Ensure an elevated level of sales and service is practiced by all associates; lead by example and provide coaching and feedback as needed.
    • Continuously develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales.
    • Ensure all sales-related policies and procedures are maintained and adhered to.
    • Demonstrate an in-depth knowledge of the merchandise and develop product knowledge among selling staff.
    • Maintain a keen interest in the fashion industry and market trends to stay ahead of the competition.
  • Customer Service:
    • Ensure all associates provide the highest level of customer service by delivering exceptional service and resolving customer complaints in a timely and effective manner.
    • Build and maintain repeat clientele by utilizing personal client books and assisting staff with utilizing their client books.
    • Resolve all client problems and complaints quickly and effectively, ensuring customer satisfaction and loyalty.
    • Assist sales associates with various customer service issues, such as dissatisfied customers, returns, and defective merchandise.
  • Operations:
    • Collaborate with the store manager in areas of risk management, physical security, store cash controls, and inventory management to ensure a safe and secure work environment.
    • Support and assist in staff training in all areas of appropriate register usage and maintenance.
    • Understand and properly execute all management register functions, including cash handling and reconciliation.
    • Participate in inventories and ensure accurate counting and reporting of inventory levels.
    • Understand and execute cash control procedures, including bank deposits, safe funds, and petty cash.
  • Merchandising/Visual:
    • Assist in the implementation and maintenance of all merchandising/visual directives to ensure a visually appealing store environment.
    • Ensure the selling floor is neat, clean, organized, and reflects the correct visual image at all times.
    • Ensure deliveries are properly processed in a timely manner to maintain a smooth and efficient store operation.
    • Identify and communicate product concerns in a timely manner to ensure quality and consistency.
    • Communicate inventory needs to support the business goal and ensure adequate stock levels.
  • Human Resources:
    • Assist in the recruitment, training, and development of staff to ensure a high-performing team.
    • Assist in ensuring the integrity of payroll and the payroll process.
    • Continually evaluate the performance of each associate and provide constant feedback to ensure results.
    • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary.
    • Support and provide follow-up for all training programs, seminars, and other development opportunities.
    • Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times.

About Us

At Michael Kors, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that success comes from our differences and strive to inspire change and growth within each other. We are proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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