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Assistant Clinic Manager

2 months ago

Calgary, Alberta, Canada Medicentres Full time
Job Title: Assistant Clinic Manager Job Summary: We are seeking a highly skilled and experienced Assistant Clinic Manager to join our team at Medicentres. As a key member of our leadership team, you will play a vital role in ensuring the efficient day-to-day operations of our clinic, while providing exceptional patient care and service. Job Description: Medicentres is a growing network of healthcare clinics dedicated to providing accessible healthcare to patients across Canada. As an Assistant Clinic Manager, you will be responsible for assisting the Clinic Manager in achieving performance goals, ensuring company policies and procedures are adhered to, and maintaining optimal levels of medical and office supplies. Key Responsibilities: • Assist the Clinic Manager in achieving performance goals, including patient retention, patient satisfaction, and operational targets • Ensure company policies and procedures are adhered to • Maintain optimal levels of medical and office supplies • Ensure standards of cleanliness and safety are maintained • Handle patient concerns in an effective manner • Create a customer service culture that supports our patients and physicians • Assist in communicating and executing on strategic initiatives affecting clinic operations • Exemplify the organization's core values and ensure staff are aware of and performing to these standards • Assist in completing operational reporting and metrics • Support and execute on business development programs and initiatives • Ensure Med Access is protected and safeguarded according to organizational policy • Manage clinic staffing levels for adherence to the staffing model • Assist with performance management, performance reviews, and progressive discipline as required • Participate in the hiring of all staff as required • Ensure staff are properly trained in all aspects of their role and provide on-going coaching as required • Actively participate in and lead company initiatives • EMR trainer for new physicians Requirements: • 2-3 year college diploma in business or related field • 1-2 years clinic experience • Previous supervisory experience is an asset • Customer service focus with strong communication skills • Time management skills • Detail oriented with exceptional problem solving skills • Demonstrated ability to be adaptable and flexible • Ability to handle confidential information in compliance with the Health Information Act guidelines