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Customer Service Ambassador

1 month ago

Halifax, Nova Scotia, Canada Hustle Notice Biz Full time
Job Overview:
At Hustle Notice Biz, we are seeking a motivated and customer-focused individual to join our team as a Customer Service Ambassador. This role plays a vital part in ensuring customer satisfaction by providing prompt, friendly, and efficient service.

Key Responsibilities:
  • Customer Support: Respond to customer inquiries via various channels in a timely and professional manner.
  • Issue Resolution: Handle complaints, provide suitable solutions, and follow up to ensure a resolution.
  • Product Knowledge: Maintain up-to-date knowledge of products and services to effectively assist customers.
  • Order Processing: Assist customers with placing, modifying, and tracking orders.
  • Documentation: Accurately log customer interactions and maintain detailed records of issues and resolutions.
  • Feedback Collection: Gather customer feedback and report insights to the management team for continuous improvement.

Skills and Qualifications:
  • Strong verbal and written communication skills.
  • Problem-solving and conflict resolution abilities.
  • Ability to multitask and manage time effectively.
  • Proficiency in using customer service software (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.

Benefits:
  • Competitive estimated salary: $45,000 - $60,000 per year
  • Paid time off
  • Opportunities for advancement and skill development
  • Supportive team environment