Facilities Assistant, Housing Services

17 hours ago

St Catharines, Ontario, Canada Brock University Full time
About the Role

Brock University is seeking a highly skilled and detail-oriented Facilities Assistant to join our Housing Services team. As a key member of our team, you will be responsible for providing exceptional customer service, performing routine maintenance tasks, and coordinating with Facilities Management to ensure the smooth operation of our residence facilities.

Key Responsibilities
  • Administer the room movement system process, collecting and prioritizing requests, and ensuring timely completion.
  • Review and initiate action on work order requests, coordinating with external contractors as needed.
  • Assist in tracking and coordinating repairs and cleaning performed by outside contractors.
  • Conduct monthly fire alarm tests, maintaining accurate records and providing necessary notifications.
  • Assess and troubleshoot security and safety issues, ensuring a safe and secure environment for students and staff.
  • Maintain inventory of residence keys and initiate lock changes as required.
  • Provide assistance in emergency situations, utilizing knowledge of building systems and protocols.
  • Perform minor repairs, including changing light bulbs, replacing window blind slats, and replacing batteries in swipe units.
  • Coordinate with Facilities Management on daily basic repairs and escalate larger issues to the Facilities Supervisor.
  • Perform preventative maintenance functions, including re-lamping, light shade replacement, and cyclical inventory upgrades.
  • Provide advanced troubleshooting for electronic door issues and programming.
  • Contribute to residence preventative maintenance plans, capital renovation plans, and amenities/equipment cyclical replacement program.
  • Provide front-line support to students and guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Review and update daily log sheets and electronic communication, damage, and incident logs, initiating action as necessary.
  • Provide support during emergency situations, obtaining and logging all possible information and utilizing emergency services protocols.
  • Contribute to processes and procedures at the Service Desks and departmental publications.
  • Maintain inventory of residence materials and supplies, conducting ongoing audits and ensuring database accuracy.
  • Advise Supervisor regarding inventory levels and identify items for purchase or repair.
  • Assist with asset management, tracking and auditing appliances, equipment, and furnishings, and ensuring Brock assets are tagged.
  • Prepare notices for room entries and utilities disruptions, advising occupants.
  • Compile damage billing information, update damage files, produce and distribute billings to students, and prepare charge upload file.
Requirements
  • Completion of a secondary school diploma or equivalent combination of education and experience.
  • Minimum 1 year of customer service experience in a front-line property management role or residential/hospitality environment.
  • Valid G class driver's license and acceptable driver's abstract.
  • Ability to assess physical damage to facilities and basic understanding of home repair, HVAC, electrical, plumbing, carpentry, and construction practices.
  • Solid computer skills, including Microsoft Office, database, Electronic Card Access, and Maintenance management Software.
  • Ability to respond professionally to student and guest inquiries and develop effective rapport with people.
  • Excellent interpersonal and communication skills, both oral and written.
  • Exceptional interpersonal skills, including discretion and confidentiality.
  • Ability to work individually and collaboratively as an integral member of a team.
  • Ability to remain composed in intense scenarios to direct the correct course of action.
  • Ability to work with people from diverse backgrounds.
  • Excellent customer service, diplomacy, and conflict resolution skills.
  • Ability to balance the needs and expectations of guests/staff/students with departmental processes and procedures.
  • Flexible and adaptable, with ability to prioritize workload and manage workflow with minimal supervision.
  • Demonstrated ability to work effectively in a fast-paced and constantly changing work environment.
  • Ability to think quickly and assess situations that require the intervention of a more senior member of staff.
Preferred or Asset Skills
  • Previous experience in a University setting, working with students in a non-academic environment, and/or a background in building maintenance.
Salary and Benefits

This position includes full comprehensive benefits coverage and tuition waiver. Salary is determined by the OSSTF Collective agreement.

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