Housing Facilities Support Specialist

7 days ago

St Catharines, Ontario, Canada Brock University Full time
About the Role

Brock University is seeking a highly skilled and detail-oriented Facilities Assistant to join our Housing Services team. As a key member of our facilities team, you will be responsible for providing exceptional support to our students and staff, ensuring the smooth operation of our residence facilities.

Key Responsibilities
  • Administer the full cycle of room movement system process by collecting all necessary data/information for inputting, prioritizing and actioning on the items and closing requests once completed;
  • Review work order requests submitted by other staff regarding external contracted service repairs and initiates action for assistance;
  • Assists in coordination and tracking of repairs and cleaning performed by outside contractors;
  • Assist with the monthly fire alarm tests, ensuring inspection records are up-to-date and accurate and appropriate notice is being provided;
  • Assess and troubleshoot security and safety issues identified and/or found while within buildings;
  • Assist in maintaining inventory for all residence keys and initiate lock changes;
  • Provide assistance as required in emergency situations as a source of knowledge regarding where and how key building systems function;
  • Perform minor repairs throughout the residences (e.g. change light bulbs, replace window blind slats, change batteries in swipe units, etc.);
  • Coordinate with Facilities Management on daily basic repairs and escalate larger, more complex repairs to the Facilities Supervisor;
  • Perform preventative maintenance functions (re-lamping and light shade replacement in buildings, battery replacement throughout, complete cyclical inventory upgrades of amenities and furnishings such as garbage cans, mattresses, and chairs, etc.);
  • Provide advanced troubleshooting for electronic door issues and programming;
  • Provide input into residence preventative maintenance plans, capital renovation plans, and amenities/equipment cyclical replacement program;
  • Provide front-line in person, email and telephone response to residence student and guest inquiries, while working on the Service Desk;
  • Review and update daily log sheets and electronic communication, damage, and incident logs generated by the full and part-time desk staff and initiate action as necessary;
  • Provide support during emergency situations, obtaining and logging all possible information and utilizing emergency services protocols;
  • Provide input into processes and procedures at the Service Desks as well as departmental publications;
  • Responsible for maintaining inventory of residence materials and supplies; conducting ongoing audits and ensuring database is up-to-date;
  • Advise Supervisor regarding inventory levels and identify the items for purchase of repair materials and/or inventory supplies;
  • Assist with asset management by tracking and auditing the various appliances, equipment and furnishings located within the residences and ensure Brock assets are tagged;
  • Prepare notices for room entries and utilities disruptions to advise occupants; and
  • Compile damage billing information, update damage files, produce and distribute billings to students and prepare charge upload file.
Requirements
  • Completion of a secondary school diploma, or an equivalent combination of education and experience;
  • A minimum of 1 year of customer service experience in a front-line property management role or residential/hospitality environment;
  • A valid G class driver's license and an acceptable driver's abstract;
  • Ability to assess physical damage to facilities and a basic understanding of home repair, HVAC, electrical, plumbing, carpentry, and construction practices;
  • Solid computer skills (Microsoft Office, database, Electronic Card Access, and Maintenance management Software);
  • Ability to respond professionally to student and guest inquiries and develop an effective rapport with people;
  • Excellent interpersonal and communication skills, both oral and written;
  • Exceptional interpersonal skills including discretion, and confidentiality;
  • Ability to work individually, and collaboratively as an integral member of a team;
  • Ability to remain composed in intense scenarios to direct the correct course of action;
  • Ability to work with people with diverse backgrounds;
  • Excellent customer service, diplomacy, and conflict resolution skills;
  • Ability to balance the needs and expectations of guests/staff/students with departmental processes and procedures;
  • Flexible and adaptable with the ability to prioritize workload and manage workflow with minimal supervision;
  • Demonstrated ability to work effectively in a fast-paced and constantly changing work environment;
  • Ability to think quickly and assess situations that require the intervention of a more senior member of staff.
Preferred Qualifications
  • Previous experience in a University setting, working with students in a non-academic environment, and/or a background in building maintenance.

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