Front Desk Supervisor

3 weeks ago


Kamloops, British Columbia, Canada Alpine Motel Full time

Job Title: Front Desk Manager

About the Role:

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Alpine Motel. As a Front Desk Manager, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising a team of staff members.

Key Responsibilities:

  • Recruit, train, and supervise a team of front desk staff
  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Negotiate with clients for the use of facilities
  • Perform front desk duties, including handling cash and credit transactions
  • Enforce policies and procedures, ensuring compliance with hotel standards
  • Address customer complaints or concerns, providing solutions and resolving issues
  • Assist guests with special needs, providing support and accommodations as required
  • Establish work schedules, ensuring adequate staffing levels

Requirements:

  • 3-4 years of experience in a front desk or customer service role
  • High school diploma or equivalent required; post-secondary education an asset
  • Basic security clearance
  • Ability to work in a fast-paced environment, with attention to detail and excellent communication skills
  • Proficiency in MS Word, Excel, and Central Reservation System (CRS)

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Free parking available
  • Permanent full-time position, 35 hours per week
  • English language required

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