Senior Bilingual Fraud Investigation Specialist
5 days ago
We are seeking a highly skilled Senior Bilingual Fraud Investigation Specialist to join our team. This is an exciting opportunity for a motivated and detail-oriented individual to work in a fast-paced environment, utilizing their analytical skills to detect and prevent fraudulent activity.
Job DescriptionThe Senior Fraud Detection Analyst will be responsible for preventing and minimizing losses to Scotiabank resulting from fraudulent activity on Payment cards and deposit accounts. The successful candidate will work closely with the Fraud Detection Team to identify large-scale fraud trends, share information, and take action quickly to prevent further fraudulent activity.
This role requires strong communication skills in both English and French, as well as flexibility with business hours. The ideal candidate will have the ability to build customer loyalty through listening, relationship building, and professional communication skills.
Responsibilities- Analyze alerts generated by various fraud detection tools and assess the probability that fraud is occurring.
- Make decisions based on analysis to block accounts, reduce card limits, place holds, or contact customers/branches.
- Engage with branches and other financial institutions to determine legitimacy of suspicious activity.
- Work closely with the Fraud Detection Team to identify large-scale fraud trends and take action quickly.
- Strong communication skills in both English and French.
- Flexibility required with business hours.
- Ability to build customer loyalty through listening, relationship building, and professional communication skills.
- Critical thinking and sound decision-making skills to balance fraud control and customer service.
- Excellent analytical, verbal, and written communication skills.
This position is located in Scarborough, Ontario, Canada. The estimated salary for this role is $70,000 - $90,000 per year, depending on experience. We offer a competitive compensation package, including benefits and opportunities for career growth.
About ScotiabankAt Scotiabank, we value diversity, equity, and inclusion. We strive to create an inclusive and accessible environment for all employees and candidates. If you require accommodation during the recruitment process, please let us know. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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