Senior Inbound Fraud Advisor
3 days ago
At Scotiabank, we're committed to delivering exceptional customer service and fostering a culture of trust and respect. As a Senior Inbound Fraud Advisor - Fraud Resolution Specialist, you'll play a key role in ensuring the delivery of high-quality customer service while minimizing fraud risk and losses.
Key Responsibilities- Authorizing transactions declined due to fraud mitigation rules and escalating more serious situations to the Team Lead or Manager, Inbound Fraud.
- Completing on-line fraud reports and arranging for expedient replacement of cards to customers affected by fraud.
- Operating at optimal efficiency of the department by ensuring productivity goals are attained and minimizing Fraud risk and losses.
- Prioritizing and processing customer requests (i.e., inquiries, transactions, case work) in a timely and efficient manner.
- Fluency in English Language skills (reading, writing, and spoken).
- Strong critical thinking skills alongside good verbal and written communication skills.
- Proven interpersonal, communication and problem resolution skills.
- Prior customer service experience and previous Retail Banking and/or Call Centre experience.
- A competitive estimated salary range: $50,000-$70,000 per annum, depending on location and experience.
- The opportunity to work in a standard office-based environment with flexibility for shift work and statutory holidays.
- A 10-month contract with opportunities for professional growth and development.
-
Senior Fraud Prevention Specialist
4 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAre you looking for a challenging role where you can utilize your customer service skills to prevent fraud?In this position, you will be responsible for ensuring the delivery of customer service that fosters overall customer and business line/department satisfaction by:Understanding customers' circumstances and matching appropriate solutions through sound...
-
Senior Fraud Prevention Specialist
4 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAre you looking for a challenging role that requires strong analytical and communication skills?In this position, you will be responsible for ensuring the delivery of customer service that fosters overall customer and business line satisfaction by:Understanding customers' circumstances and matching appropriate solutions through sound knowledge of fraud...
-
Senior Fraud Analyst
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleScotiabank is seeking a highly skilled Senior Fraud Analyst to contribute to the overall success of the Fraud Management Group in Canada. As a key member of the team, you will be responsible for ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team's business strategies and objectives.Key...
-
Senior Fraud Prevention Specialist
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeIs this role right for you?In this role, you will:Deliver exceptional customer service, ensuring overall customer and business satisfaction by understanding customer circumstances and matching appropriate solutions through sound knowledge of fraud practices, policies, and procedures.Authorize transactions declined due to fraud mitigation rules, based on...
-
Senior Fraud Prevention Strategist
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAre you passionate about leveraging data and analytics to drive business growth while ensuring customer trust and financial security?About the RoleThis is an exciting opportunity to join our Fraud Management Group as a Senior Fraud Prevention Strategist. In this role, you will be responsible for developing and implementing strategic fraud prevention...
-
Senior Fraud Monitoring Specialist
4 weeks ago
Toronto, Ontario, Canada VersaPay Full timeAbout VersapayVersapay is a leading provider of Collaborative Accounts Receivable solutions. Our mission is to empower businesses to manage their cash flow more efficiently and effectively. We are seeking a highly skilled Senior Fraud Monitoring Specialist to join our team.As a Senior Fraud Monitoring Specialist, you will play a critical role in safeguarding...
-
Senior Fraud Analyst
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleScotiabank is seeking a highly skilled Senior Fraud Analyst to join our team. As a key member of our Fraud Management Group, you will play a critical role in ensuring the overall success of our operations in Canada.Key ResponsibilitiesContribute to the development and execution of fraud strategies to minimize losses and maintain a positive...
-
Senior Fraud Analytics Specialist
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Fraud Analytics Specialist to join our team in Canada. As a key member of our Fraud Management Group, you will play a critical role in ensuring the success of our fraud mitigation strategies.Key ResponsibilitiesContribute to the development and execution of advanced analytics techniques to enhance fraud...
-
Senior Fraud Analytics Specialist
4 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleAs a Senior Fraud Analytics Specialist at Scotiabank, you will contribute to the overall success of the Fraud Management Group in Canada. Your primary goal will be to ensure specific individual goals, plans, and initiatives are executed and delivered in support of the team's business strategies and objectives. You will also be responsible for...
-
Senior Fraud Analytics Specialist
4 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleAs a Senior Fraud Analytics Specialist at Scotiabank, you will play a key role in the overall success of the Fraud Management Group in Canada. Your primary responsibility will be to ensure specific individual goals, plans, and initiatives are executed and delivered in support of the team's business strategies and objectives. You will also be...
-
Senior Fraud Monitoring Specialist
3 days ago
Toronto, Ontario, Canada VersaPay Full timeAbout VersapayAs a leading company in Collaborative Accounts Receivable, Versapay empowers teams with a shared digital experience, bridging the gap between suppliers and buyers. Our AR automation solutions and next-generation B2B payments network make billing and payments easier for enterprises, increasing efficiencies, accelerating cash flow, and improving...
-
Senior Fraud Prevention Specialist
3 days ago
Toronto, Ontario, Canada Scotiabank Full timeAs a key member of the Global Operations team at Scotiabank, you will play a vital role in minimizing losses resulting from fraudulent activity on non-card products.The ideal candidate will have 3-5 years of experience in a bank environment within an operational or fraud-specific role and be proficient in MS Office applications. Fluency in both English and...
-
Senior Fraud Monitoring Specialist
3 weeks ago
Toronto, Ontario, Canada VersaPay Full timeAbout VersapayVersapay is a leading provider of Collaborative Accounts Receivable solutions. Our mission is to empower businesses to manage their financial risks and prevent fraud. We are seeking a highly skilled Senior Fraud Monitoring Specialist to join our team.Key Responsibilities:Conduct in-depth analysis of customer accounts to identify potential risk...
-
Fraud and Forensics Manager
3 weeks ago
Toronto, Ontario, Canada Metrolinx Full timeAbout the RoleMetrolinx is seeking a highly skilled and experienced Fraud and Forensics Manager to join our team. As a key member of our Internal Audit department, you will be responsible for managing all aspects of fraud investigations, including conducting independent and objective investigations, managing priorities, and ensuring compliance with internal...
-
Senior Fraud Monitoring Specialist
4 weeks ago
Toronto, Ontario, Canada VersaPay Full timeAbout VersapayVersapay is a leading provider of Collaborative Accounts Receivable solutions. Our mission is to empower businesses to streamline their financial processes and improve their customer experience. As a Senior Fraud Monitoring Specialist, you will play a critical role in safeguarding our organization against financial risks and ensuring the...
-
Senior Fraud Detection Specialist
1 week ago
Toronto, Ontario, Canada Scotiabank Full timeRole OverviewThe Senior Fraud Detection Specialist will play a critical role in preventing and minimizing losses to Scotiabank resulting from fraudulent activity on Payment cards and deposit accounts. This position will work collaboratively with the Fraud Detection Team to analyze alerts generated by fraud monitoring systems and/or batch reports, identify...
-
Senior Fraud Detection Specialist
4 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob SummaryThe Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to Scotiabank resulting from fraudulent activity on Payment cards and deposit accounts. This is achieved by working alerts generated by fraud monitoring systems and/or batch reports, analyzing activity/trends, reviewing previous activity and contacting...
-
Senior Fraud Detection Specialist
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob SummaryThe Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to Scotiabank resulting from fraudulent activity on Payment cards and deposit accounts. This is achieved by working alerts generated by fraud monitoring systems and/or batch reports, analyzing activity/trends, reviewing previous activity and contacting...
-
Senior Fraud Monitoring Specialist
4 weeks ago
Toronto, Ontario, Canada VersaPay Full timeAbout VersapayAt Versapay, we're the leaders in Collaborative Accounts Receivable. Our Collaborative AR Network is the first solution that empowers teams by bridging the gap between suppliers and buyers through a shared, digital experience. Our accounts receivable automation solutions and next-generation B2B payments network make billing and payments easier...
-
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleAs the Senior Manager, Fraud Analytics and Strategy Leader, you will be responsible for leading the development and implementation of fraud strategies across multiple platforms and product lines for Canadian Banking. This includes leveraging advanced analytics techniques to enhance fraud mitigation capabilities and ensuring compliance with...