Senior Inbound Fraud Advisor

3 days ago


Toronto, Ontario, Canada Scotiabank Full time
Job Description

At Scotiabank, we're committed to delivering exceptional customer service and fostering a culture of trust and respect. As a Senior Inbound Fraud Advisor - Fraud Resolution Specialist, you'll play a key role in ensuring the delivery of high-quality customer service while minimizing fraud risk and losses.

Key Responsibilities
  • Authorizing transactions declined due to fraud mitigation rules and escalating more serious situations to the Team Lead or Manager, Inbound Fraud.
  • Completing on-line fraud reports and arranging for expedient replacement of cards to customers affected by fraud.
  • Operating at optimal efficiency of the department by ensuring productivity goals are attained and minimizing Fraud risk and losses.
  • Prioritizing and processing customer requests (i.e., inquiries, transactions, case work) in a timely and efficient manner.
Required Skills and Qualifications
  • Fluency in English Language skills (reading, writing, and spoken).
  • Strong critical thinking skills alongside good verbal and written communication skills.
  • Proven interpersonal, communication and problem resolution skills.
  • Prior customer service experience and previous Retail Banking and/or Call Centre experience.
Benefits
  • A competitive estimated salary range: $50,000-$70,000 per annum, depending on location and experience.
  • The opportunity to work in a standard office-based environment with flexibility for shift work and statutory holidays.
  • A 10-month contract with opportunities for professional growth and development.


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