Customer Experience Specialist
2 days ago
About the Role
We are seeking a highly skilled and experienced Customer Experience Specialist to join our team at Global Excel Management Inc. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.
Key Responsibilities
- Provide timely and effective resolution to client inquiries and issues
- Act as a liaison between clients and internal teams to ensure seamless communication and issue resolution
- Coordinate with internal teams and external partners to meet client needs and expectations
- Build and maintain strong relationships with clients and internal stakeholders
- Supervise and resolve client complaints and issues in a timely and professional manner
- Provide regular updates and communication to internal and external stakeholders
- Ensure high-quality service delivery and adherence to client expectations
- Escalate complex issues and client concerns to senior management as needed
Requirements
- Post-secondary education or equivalent
- Minimum 2 years of experience in customer service or a related field
- Excellent written and verbal communication skills in English
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and ability to learn new software and technologies
- Knowledge of customer service principles and practices
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Comprehensive training and support
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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