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Customer Experience Associate

2 months ago


Sherbrooke, Quebec, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our clients and helping them achieve their financial goals.

Key Responsibilities
  • Build strong relationships with clients and deliver outstanding customer service
  • Proactively identify and meet the needs of our clients
  • Process transactions and provide technical support to clients
  • Contribute to the branch's targets by identifying and fulfilling sales opportunities
  • Stay up-to-date with our products and services to provide expert advice to clients
Requirements
  • Proven customer service skills and experience working in a fast-paced environment
  • Ability to work a flexible schedule and be available to meet client needs
  • Strong technical skills and ability to promote digital banking options to clients
  • Excellent communication and interpersonal skills
  • Ability to work as part of a team and contribute to a positive branch culture
What We Offer
  • A competitive compensation and benefits package
  • Opportunities for professional development and career growth
  • A collaborative and inclusive work environment
  • Recognition and rewards for high performance
  • The chance to make a difference in our communities and help our clients achieve their financial goals