In Room Dining Server

1 month ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we are committed to creating a world-class employee experience that fosters growth, development, and a sense of community.

About the Role

We are seeking a highly skilled and enthusiastic In Room Dining Server to join our dynamic team at Four Seasons Resort & Residences Whistler. As a key member of our Food and Beverage team, you will be responsible for delivering exceptional service to our guests, ensuring that every interaction is memorable and exceeds their expectations.

Key Responsibilities
  • Deliver food orders to guest rooms, ensuring special needs or requests are met, and verifying completed kitchen orders with the order taker or the guest's original order.
  • Greet guests, provide engaging descriptions of selected menu items, and communicate options for tray and dishware removal.
  • Break down, clean, and set up room service tables, condiment setups, flatware, dishware, and room service side stations.
  • Anticipate guest needs, assess satisfaction, offer suggestions, and promptly address concerns and requests.
  • Close guest checks accurately, securing room numbers and signatures, and handle voided checks or complimentary meals appropriately.
  • Foster a harmonious and professional work environment, collaborating effectively with co-workers and supervisors.
Requirements
  • Preferred background in Hospitality Education.
  • Minimum of 2 years' experience in Food & Beverage, preferably in a luxury hotel or restaurant setting.
  • Demonstrated knowledge and passion for all aspects of food and beverage.
  • Proficient command of the English language.
  • Attention to detail and strong problem-solving skills, coupled with a dedication to customer service.
  • Possession of the Serving it Right Certificate.
  • Eligibility to work in Canada.
What We Offer
  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.
  • Discovery Nights at Four Seasons worldwide.

We look forward to receiving your application and welcoming you to our team

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